Electronic Funds Transfer Disclosure
The Federal Electronic Fund Transfer Act and regulations adopted thereunder provide that we disclose pertinent information about the preauthorized deposits to or from your account with us.
Electronic Fund Transfers by Pre-authorization
Documentation of Transfers
- If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the phone number listed to find out whether or not the deposit has been made.
- You will get a monthly account statement.
- If you have a passbook account where the only possible electronic fund transfers are preauthorized credits, you may bring your passbook to us and we will record any electronic deposits that were made to your account since the last time you brought in your passbook.
Right to Stop Payment
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how: Call us at the phone number given below, or write us at the address given below, in time for us to receive your request 3 business days or more before the payment is schedule to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you $30.00 for each stop payment order you give.
Notice of Transfers of Varying Amount
If the preauthorized regular transfers from your account may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall out- side certain limits that you set.
If your statement shows unauthorized transfers from your account, tell us at once. If you do not tell us within 60 days after we sent you the FIRST statement upon which the problem appeared, you may not get back any money you lost after the 60 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
How to Contact Us
If you believe that your card has been lost or stolen or that a transaction involving your account has been made without your permission, or if for any reason you wish to contact us, telephone us at the phone number given below or write us at the address given below.
Disclosures which Apply to ALL Electronic Funds Transfers
You will get a monthly account statement.
Account Information Disclosure
We will disclose information about your account or the transfers you make:
- Where it is necessary to complete transfers, or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
- In order to comply with government agency or court orders, or
- If you give us you're written permission.
Liability of Failure to Make Transfers
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would go over the credit limit on your overdraft line, if any.
- If your account is frozen because of a court order or some similar reason.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you
Error Resolution Procedures
In case of errors or questions about your electronic transfers: Telephone us or write us at the phone number or address given below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a point of sale transaction or a foreign initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point of sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days (20 business days if the transfer involved a point of sale transaction or a foreign initiated transfer) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing, and we do not receive it within 10 business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Mailing Address, Telephone Number & Business Day DisclosureBank of Montgomery
1000 Caddo St
P.O. Box 128
Montgomery, LA 71454
P: (318) 646-3386
F: (318) 646-2483